Attention Members: Debit Card Fraud Alert - June 1, 2016
Due to an increase in fraud resulting from the recent security breaches at retailers, your signature based debit card transactions may be declined at some merchants. We have had to increase fraud prevention methods in order to protect members’ accounts from fraud.
If this occurs, re-try the transaction as a PIN-based transaction. While the security of the system is the same whether you use credit or debit, using the PIN provides an additional layer of security over just using the card. The card can be replicated, but it’s difficult to obtain PIN information.
If you do not know your PIN, you will need to complete the transaction using a different payment method.
If you need to change your debit card pin, please call 800.757.9848.
Please continue to monitor your accounts and report any unusual or suspicious activity to 800.472.3272.
This Fraud Prevention Rule will remain in effect until further notice.
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